Product Support Engineer

Job Title: Electrical Service Engineer

Location: Leicester (with travel involved)

Job Type: Full Time / Permanent

Salary: 35,000- 38,000 per annum DOE

The Role of the Service Engineer

An outstanding opportunity awaits, to join an innovative technology company known for being a forerunner in the Marine and Energy markets

Duties and Tasks for the Service Engineer:

This is a Marine Service Engineer role in which the main objectives are to repair the marine sensors and provide technical assistance as part of the Global Support Team, but also to develop new markets and customers for the company's marine product portfolio.

The role is based in the Leicester office and while much of their current customer base is based in this region, the new market development aspect of the role will likely involve travel.

• Troubleshooting, repair, upgrade and maintenance of Guidance Marine position reference products from a hardware and software perspective. This will be done both in our workshop and at customer sites including on offshore vessels.
• Providing remote technical assistance to offshore vessels as part of our Global Support Team.
• Assisting the Business Development and Engineering teams with bringing new products to market. This will include installation of equipment and offshore trials.
• Accurately document and report on repairs activities supporting Repair Case management and the RMA process. This will include, creation of initial repair evaluation reports, providing quotation information to customers, completing repair and test reports and maintaining repairs system database. Timely reporting of accurate information is crucial to this role to enable the provision of an efficient repairs service and to agree priorities with the Service Manager.
• Repair methods and work instructions will need to be developed and maintained for all products in line with ongoing product development and defined accurately to deliver a clear repair strategy for each product returned relative to age and condition.

The Service Engineer

• Confident in the assembly and test of mechanical and electronic equipment.
• Experience of equipment testing, electronics programming, recording and basic analysis of test data, electronic board level assembly and fault finding.
• Ability to read mechanical and electrical drawings and schematics.
• In terms of travel predominately 3-5 days travel away during a trip from the Leicester base is usual.
• The team does operate and on call customer technical support rota for weekend cover via email (Saturday and Sunday (Apply online only which additional premiums are paid
• In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 60% of your time.