Installation & Service Coordinator

Engineer connect are recruiting for a Installation & Service coordinator for our client in the security alarms sector in Leicester

Due to continued growth You will be responsible for coordinating and overseeing operations for our clients

Key Responsibilities:

o Pre-book preventative maintenance appointments with customers.

o Organise S&M engineers diaries to perform 9 domestic or domestic-equivalent preventative maintenance visits per day for each engineer.

o Speak with S&M engineers regularly to track progress.

o Enforce checklist discipline.

o All telephone calls from customers should be answered promptly

o Schedule fault calls (corrective maintenance) promptly.

o Ask engineers to gather data on panel age or prompt them to sell panel upgrade on aging panels.

Revenue Generation:

o Pass on engineer reports from visits that require Extra Works to Head of Service & Maintenance for pricing and quotation.

o Ensure the monthly Extra Works revenue targets are met.

Administration Duties:

o Take card payments from customers when Accounts is not available.

o Administer customer satisfaction survey monthly.

o Process daily ARC reports.

Additional responsibilities as Senior administrator

Provide training and mentoring to new Administrators/Coordinators.

Assist Head of Service & Maintenance as/when required.

Answer the office telephone and direct the call where needed.

Be able to take card payments from customers.

Skills:

Common sense!

Being flexible

Using initiative

Communication and listening

IT literate

Organisation

Excellent Customer service skills

Being confident and focused

Being professional and courteous

Being thorough and analytical

Benefits:

Competitive salary dependent on experience (£23-27k)

20 days holiday plus bank holidays

Pension scheme

Onsite / close free car parking

Sick pay scheme

Staff referral scheme

Training and development opportunities

Friendly, supportive team environment

Soon to be rolled out: Hybrid working 1 day per week (after probation)

Job Type: Full-time

Pay: £23,000.00-£27,000.00 per year