Production Print Field Service Engineer

I have a fantastic opportunity to work for a leading provider of office technology and IT services . My clients are looking for skilled light Production Print FSE to cover areas within the Midlands. As this role is a hybrid position you must be happy to support and assist in the refurbishment of print devices too.

Responsibilities:

• Providing the very best service levels to our clients at all times
• Responding and arriving on clients site promptly and within set SLA response times
• Repairing any reported device mechanical & i.t. issues, plus provide regular scheduled preventative maintenance calls on equipment
• Keeping up to date with all manufacturer service bulletins
• Networking equipment including scanning & document management solutions on all new multi-functional devices sold throughout the product range
• Take responsibility for all parts stock
• Providing remote technical phone support to clients, attempting to resolve any problems by phone
• Time management and fast pace is essential as is being a quick learner, with hands on training

Skills/Experience Required:
All candidates must have experience as a field based engineer and be enthusiastic, polite, mechanically and i.t. literate, highly organized, plus have good customer communication skills. Problem-solving and identifying faults on mechanical equipment in addition to i.t. issues, is an essential skill for this role whilst full training will also be provided on-going.

Package

• Basic is up to 34,000
• Toyota Hybrid Car + fuel
• Annual Bonus up to 500
• 26 days holiday + bank holidays
• Pension

For further details and to apply for this role should you meet the above criteria please email