Group Customer Services Operations Manager

Customer-Centric | People Orientated | Passionate | Driven | Accountable | Accessible | Innovative | Process-Driven | Best Practice | Operational Excellence | Collaborative Leadership | Lead By Example | Subject Matter Expert

Are these words descriptive of you or do they resonate with you?

If so, please CONTINUE…….

Manpower Print & Packaging have been retained by one of our prestigious partners, a well-known group and historical brand within their industry, with a first-class product and robust customer base and supply chain, as they look to engage a Group Customer Service Manager (Best Practices & OpEx) due to `both strategic investment and growth within the group, but equally their desire to continuously IMPROVE & GROW and raise their own internal standards, but raise that of the industries for their customers. This will be a key role within the group reporting directly to the Group Managing Director, forming strong relationships with other key senior stakeholders across the group (3 sites), but equally to lead and motivate a medium sized team across multiple sites (although this is singular site based and therefore will require a blend of both remote and in-person team leadership), ensuring a consistent, harmonious, ‘one team’ group approach to customer satisfaction.

With an open-minded and unblinkered approach, our partner are also keen to hear from candidates outside of print & packaging, in FMCG, Supply Chain, Engineering & Logistics.

We will leave you with this, if you are looking for a challenge and not your typical ‘Group Customer Service Manager role, but for an opportunity with the scope to express your individual creative/leadership style, to set up and steer best practices, ensuring operational excellence (be seen as their subject matter expert) an to come in to an already proven and established team with the scope to shape and grow this existing group function with the drive and appetite to not only embark on this journey with them, but to leading and steer the ship as it takes sail. They are equally keen to share that for the right individual, this position could progress into a strategic directorship role within group, so those who are eager to take that next natural step, this could be the one for you.

We would LOVE, for you to apply/share your intrigue/ interest, as we’d welcome the opportunity to add a little more meat to the bones and share the full scope of this opportunity in it’s entirety with you, with interview dates already set up and a robust process in place we can equally offer you an informed progressive process should you wish to proceed!

Full Benefits & Package Expectations to be discussed upon induvial application and will be based on experience + Group Management Incentives (Bonus’ etc.)